Refund policy

Returns

Returns can be processed if made in no more than 14 days from the moment the order is received by the recipient, and only if they are returned in the same state they were dispatched in -- unused and with all garment tags still attached. The value of your order, minus that of the shipping, should be refunded to your account in no more than 14 business days, depending on the bank. Refunds are only processed once your return arrives back to us and its status and state are verified.

Please note that shipping costs fall within the responsibility of the customer, meaning that should you like to return an item you purchased, shipping costs will be incurred by you. 

For domestic returns, within the territory of Romania, any courier may be used (FanCourier, Cargus, DPD, DHL, etc.), with the exception of the Romanian Postal Service. Returns made via the Romanian Postal Service will be refused. International returns must be arranged through us, we can assist you with the label - all you will have to do is arrange for the pick-up according to your schedule. Please note that this entails us sending you a payment link for the cost of the return.

Returns that are damaged or soiled may not be accepted and may be sent back to the customer and/or a refund refused.

Please contact us immediately if any of your purchases have been delivered without NATB, also known as Not Another T-Shirt Brand, tags. Unidentified returns may be returned to the sender.

Any returns of articles of clothing that have suffered alterations (shortening, reducing waist size, etc.) will be refused. While we do not offer custom clothing, it is noteworthy to mention that by law, customised articles of clothing cannot be returned.