Frequently Asked Questions

Just to put all mischievous rumours to rest, NATB is actually an acronym for the full name of the brand, which is playfully (and wittily, if we may say so ourselves) named Not Another T-Shirt Brand. Because we're not, you'll see.

A user account offers you the possibility to keep track of all past or current orders more easily, as you will be able to access your information in one place. We like to show our appreciation to our inner circle, which means being able to see your order history is an added bonus. An expedited checkout process and speedier returns are also possible with an account, as we can vet the information in comparison with our return policy more easily. The account also allows you to create returns by yourself.

All orders are sent out from Romania, for which we collaborate with our trusted partner, DHL, both for domestic and international deliveries.

For domestic deliveries, within Romania, we express shipping, which may take 1-3 business days, depending on DHL's logistical partners. If the product is available for immediate delivery, it will be shipped the same day that the order was placed. Should the product not be available for immediate delivery we will let you know.

For international deliveries, we ship using the DHL EXPRESS service, with whom shipments generally take between 2-7 working days. These are estimates and may vary depending on destination country (EU or non-EU, and whether the destination is far from Romania). We aim to deliver worldwide, but should your country not be listed for any reason or should you require more accurate shipping estimates, please reach out to us directly and we will assist you in as timely a manner as possible.

All orders are dispatched in 3-5 business days from the moment you place it, excluding shipping time.

Informing our customers about the status of the order at every point of the process is very important to us, which is why we like to make sure we do so from placing it and until it is fulfilled. You should receive an invoice from us as soon as you finish placing the order.

If required by the situation, we will reach out to you to confirm order details using the all means of contact provided when placing the order, which means that accuracy of contact details is very important. Notifications will also be sent via e-mail, when the order is fulfilled, and they will include tracking information for the shipment.

Should you require additional information regarding your order, you can always use the chat or contact us on any other channel mentioned on the Contact page. For additional information regarding shipping and delivery, please refer to the relevant sections or consult our FAQ section.

All of our products are sold strictly directly through our website at the moment. Should that change, we will provide an official list of stockists that will be published online, to avoid confusion and offer you a reliable source of information. Outside of these points of sale, we cannot guarantee the authenticity of NATB products if they are purchased from resellers or on secondary markets.

• The most important step: Reverse the T-Shirt before washing and ironing to preserve the print
• Wash at 30°
• Iron at 110°
• No Bleaching, dry cleaning or tumble drying
• Let the T-Shirt air-dry naturally for best results.

We regularly update our social media channels (Instagram, TikTok), but the best way to stay in the inner circle is to subscribe to our Newsletter. You can do so either via the pop-up that will appear when you access our website, or at the bottom of the pages. Our newsletters include exclusive insights into what we are up to, product drops, early releases that you will be the first to know about, sales, and everything else in between. Life is messy, but at least it's entertaining.

Our prices are listed in EURO on the website, regardless of where you are from just to keep things easy for everyone, despite being a Romanian company. Charges should we made in the currency of your payment method of choice, as long as the payment options shown at the checkout and your bank provider support it. The invoice will show the amount in EURO, but also in RON, as we are a Romanian company.

The account feature uses a code-based log-in. As long as you have access to the e-mail or phone number used to create the account, you will have access to your NATB account.

Depending on when you have placed your order and when you contact us about the change or cancellation, change may still be possible. Please refer to our Delivery & Returns section and contact us as soon as possible.

Any taxes imposed by the Romanian government, i.e. VAT taxes, are accounted for in the final product price, and there should be no customs charges if you are ordering from the EU.

However, if you are ordering from outside of the EU, customs charges may be incurred, and we are not responsible for these charges as they vary with each country's relevant institution.

Customs charges are solely the responsibility of the customer, and we currently do not offer the tax-calculation feature upon checkout, so please refer to relevant government resources. If you are from the US, we strongly suggest you look into it.

When you place an order for an item that is available as a pre-order, it will either be shown on the button when you add the item to cart, under the product in your cart and when checking out, or in the product page in the description section -- or in all of the above-mentioned sections.

We generally specify a timeframe within which shipping will take place.

For example, pre-order information may look as follows:

"Shipping between days X and Y of month Z."

or

"Shipping between days X and Y of month Z, if the order is placed on or before day W."

These are timeframes within which the shipments depart from us only, and they do not reflect the transit time, or how long the courier service will take to ship to you.

As soon as the package is handed to the courier, we can no longer influence the shipping process in any way, as it is up to the logistics of the courier.We always strive to deliver within the timeframe indicated, but please note that all shipping dates are estimates only due to the reasons listed above, as well as due to reasons that are reasonably outside of our sphere of control, such as delays we cannot influence.

A pre-order is a purchase agreement/contract that essentially reserves the products you want in the sizes desired, as we operate with limited quantities of stock, and you may exit it at any point if the parameters within which it operates are no longer suitable for you.

Yes, sale items can be both returned and exchanged. Please refer to our Returns Policy to this effect.

However, please note that it is possible that the item you purchased may not be available in a different size should you like to exchange. In that case, you may request a refund or you may want to exchange for a different item entirely. If the value of the new order is bigger than the initial order, the difference can be paid separately upon the exchange. If the value is lower, the difference will be refunded to you.